super bz yestrdy..
call volume was so high..
we hv 2 staffs plus me..

no of calls
9am 13
10am 12
11am 14
12pm 19
1pm 18
2pm 3
3pm 10
4pm 7

cun belief my eye whn i see within an hr we took 19 calls..
anothr hr 18 calls..
wth e power of 3..
tht exclude outbound calls..
tht also exclude othr lines calls..

wow........ m impressed..
by our power of saving calls...
& i m nt suppose to b counted as an agent..

& i was so bz yestrdy..
tht i oni took 2 slices of bread tht was bot by my dear..
no tm for lunch..

2plus pm training phone system reports..
which i dun even hv e tm to see thru wht tht man said..

3plus pm anothr project meeting til 4plus pm..

thn followup critical cases..
refer a few software cases ot..
send/reply sm emails.. ooo... 6plus pm leow..

was so so hungry..
& was basically talking the whole day..
no strength leow..

& there is 1 half unwell silly pig waited for me to hv lunch til 6plus pm..
in e end our lunch bcom dinr..