bk to wk yestrdy aftr a long weekend..
while clearing 8O ovr emails..
smthg caught my eye attention..

an email sent to my boss, cc me, tht read..

Hi Mr Lim, Can you assist me as I believe the
team lead has some mis- understanding/ problem with me.
Hope to hear from you soon.
Regards,
Weijing.

e email was sent to my boss on 4nov10 (thurs) morning..
boss agreed to see him yestrdy (monday) @10am..

he is suppose to be off yestrdy..
& he made a trip to cm bk office just to meet my boss..

interesting..

latr found ot fr boss, our 'dear' wj asked :

Q1
wj : y thr is a nd to snatch calls?
y calls wil nt auto route to avail agent desk?
y must ansr e call within 15secs?

boss : cos our phone system unable to auto route calls.
U r require to snatch calls, cos we hv SLA to meet.
Company intend to change phone system..
in future all calls will route..

Q2
wj : whn wil company change e phone system?
boss : mayb ard mid of nxt yr
wj : so long.. cn nt earlier..? eg beginning of nxt yr?
boss : it is nt possible cos company hv budget, nd to justify etc..

Q3
wj : do u base on hw many calls a person ansr, hw many
cases a person log to gauge a person's performance?
boss : yes, tis is part of e measuremt. In business, managemt
wil look at hw productive e employee is.. if u r e boss, u spend x
amount of moni to employ a person who is is nt performing..
& u spend e same amount of moni to employ sm1 tht performs,
who wil u take..?
wj : *silence*

Q4
wj : hv u seen e duty rostr b4?
boss : yes, y?
wj : do u notice thr r ppl nvr wk nite shift?
do u knw sm staffs wk perm day shift?
boss : tht hv to depends.. mayb during tht tm, we nd ppl..
in e intrview tht person said prefer day shift, thus we
wil try to put tht person on day shift..

Q5
wj : TL no nd to punch card? hw do u track whethr ur staff is
late for wk if thr is no punch card?
boss : if i wana check, i cn always do a check on e entrance machine,
whn staff cm in to wk, they nd to entr e entrance wth their card..
i cn always check tht..
wj : do u check? whn i m on duty, i see jesmine late..
boss : we dun exactly base on wht tm staff cm in to wk..
sm tm i also cm in late.. is base on whethr staff able to complete
their given task.. for u all r different, cos u all r on shift wk, there is handovr
to be done & if u r late for ur wk, u will affect e previous shift staffs waiting
for u..

Q6
wj : whn jesmine talk to me, is infront of all staffs..
y cun she talk to me in 'private', eg ot of e rm, nt infront of everybody..?
boss : every call centre hv their different culture & practice..

boss asked him, whts his plan..
he cun wk wth me (my hd), wht he intend to do..
whethr he wan a transfr..?

boss ask him whethr he wana go bk vincent thr,
he said cun cos same unit, reservist wil crush wth vincent..

boss asked whethr he wana go JN thr, he think think & say no..
boss ask y, he replied he heard thr no gd..

boss asked hw abt FEO engineer..?
he think think, say no..

thn boss asked wht he wan (cos everythg no)..
he said cub engineer..
boss told him to send CV ovr..
he asked boss y nd his CV..
boss explain inordr for him to assist, he nd his CV..

end of e session boss asked him to think ovr wht is his plan..
if he wana go cub engineer, send CV..
boss hinted him to plan if cub engineer side is nt taking him,
wht is he gona do..
boss also told him, ovr here is working in team..
if he cun wk in a team, thn he nd to think alternative..

dun knw whethr he get boss hint nt..

i seriously dun undrstd tis man..
he cn ask mei mei whethr i m wth co,
whethr r we married..
he cn ask nesh hw long i wk here..
y i leave alrdy cm bk..?

he is nt performing, he is worst thn my 'slow 3 sec' staff..
& yet he cn question my boss on company system..
& he cn question my boss whethr he check on me or nt..

at 1st, i tot of checking phone system as proof aftr i m bk fr my leave..
but he started e whole thg even before i finish my reports..
thus i m force to go thru sat & sun call stats..

sat itself, incoming calls = 64
wj took 4 calls, log 2 cases
hl took 37 calls, 14 cases
chris took 23 calls, log 11 cases..
64calls he oni answr 4 calls.. haiz..

i m nt sure wht is in his mind..
but he wil nt b at my HD, tht is for sure!!

wht he just did (yestrdy) was a beautiful task..
gd luck to him.. as i m v sure JN side wun wan him eithr..
nd nt say abt my side.. &... he wil DEFINITELY hv no
chance to go cub engineer side.. he wil NOT make it to
dwn str..

'bravo' on ur 'courage' wj..
tks for ur 'guts'..

u properly think u wil win..
u properly think i cn b 'bullied'..
LOLs.. lets see whethr u messed wth e rite gal nt huh..